TNT REWARDS: FREQUENTLY ASKED QUESTIONS

WHAT’S NEW?

I am an existing TNT Rewards registered subscriber, what will happen to my rewards points once the new program is launched?

  • Unused rewards points will be adjusted to the new program effective January 15, 2016.

Unused rewards points/100 = new points (round up to the nearest whole number)

Example: 1451 unused rewards points/100 = 15 rewards points

Note: One (1) Reward Point is equivalent to P1.

 

REWARDS ACCOUNT ACTIVATION

I am a TNT subscriber and have registered to REWARDS before January 15, 2016; do I need to register again to the New TNT Rewards Program?

  • TNT subscribers who registered to Rewards prior Jan 15, 2016 can activate their rewards account by text REWARDS <First Name>/<Middle Initial>/<Last Name> to 9800.

I am a TNT subscriber and NOT REGISTERED to Rewards; do I need to register to the New TNT Rewards Program?

  • TNT subscribers who are not yet registered to Rewards can activate their rewards account by texting REWARDS <First Name>/<Middle Initial>/<Last Name> to 9800

I am a NEW TNT subscriber; do I have to register to the new TNT Rewards Program?

  • New TNT subscribers can activate their rewards account by texting REWARDS <First Name>/<Middle Initial>/<Last Name> to 9800

POINTS EARNING

How do I earn rewards points?

  • TNT subscribers can earn rewards points by:
    • Loading your TNT account: Earn 1 point for every P25.00 load through retailers and/or call and text cards.
    • During special events and/or activities made (i.e. Anniversary with TNT and/or updating personal profile). Points earned are fixed and do not depend on earning rates.

How do I know how much points I earned?

  • Text POINTS to 9800.

Can I earn points even if I have not activated my Rewards account yet?

  • No, TNT subscribers should activate their TNT Rewards account before they can earn points.

When will my points be credited to my account?

  • Reward points will be credited to your account within 24 hours upon successful top-up/reload made.

POINTS EXPIRATION

Do my points expire?

  • Yes, points earned are valid for 1 year from the day it is credited to your account.
  • Expiration shall be executed every end of the month.

Example: Points earned from January 1-31, 2016 will expire on January 31, 2017.

Do points received from Pasa Points expire?

  • Points received via PASAPOINTS are valid for 30 days only upon receipt.

How will I know if my points will expire?

  • TNT subscribers will be notified of the expiring points via SMS.

 

POINTS TRANSFER

How do I transfer points?

  • You can transfer rewards points to another subscriber by sending the keyword: PASAPOINTS <recipient mobile number> <number of points> to 9800.

Example: PASAPOINTS 09189191199 500

Can I transfer points to other Smart or Sun brands?

  • Yes, you can transfer rewards points to all brands (SMART to SUN, SMART to TNT, TNT to SMART, SUN to TNT or within SMART mega brand variety).

Is there a charge for every PasaPoint?

  • Yes, you will be charged P1.00 from your airtime load for each transaction.

When will the transferred points be credited to my account?

  • Crediting of points transferred from another account is within 24hours upon successful transfer.

Can I transfer points even if I have not activated my Rewards account yet?

  • No, TNT subscribers should activate their TNT Rewards account before they can transfer points.

I changed my number; will my points be transferred to my new number?

  • Upon changing numbers, previous Points balance will only be transferred to the new number via Pasa Points. Refer to the Mechanics posted in the Rewards Program Website (www.tntph.com/rewards) for more details about transferring of Points.

Can a linked member account transfer points to a different account?

  • Yes, the parent account will receive a notification and should reply “YES” to allow the transfer or “NO” to reject within 24hours.

ACCOUNT LINKING

How do I link my Rewards accounts?

  • To link an account, you should text the keyword: LINK <mobile number of Leader Account> <mobile number of Member Account> to 9800.

Example: LINK 0919XXXXXXX 0918XXXXXXX

Note: The subscriber who triggers the linking is considered the leader account. Subscribers who are linked to a Leader account are the Member account. Member account should reply “YES” to proceed with the linking or “NO” to reject within 24hours.

How many accounts can I link in a group?

  • The leader account can enroll up to 4 member accounts to his/her group.

What will happen to the rewards points of the linked accounts?

  • Upon successful linking, all linked accounts will combine all earned rewards points and will have a shared wallet under the Leader account.

Can a member account initiate a link request?

  • No, only the leader account can link accounts.

Can I link an account that is not yet Rewards activated?

  • No, TNT subscribers should activate their TNT Rewards account before they can link their accounts.

Can I link an account that is already linked to another group?

  • No, a linked account cannot be linked to another leader account unless it’s successfully unlinked.

What transactions can a Member account do?

  • Member accounts can only redeem, transfer points and transfer rewards with the Leader account’s approval.

Can I change the leader account?

  • No, the link requestor will automatically be the leader account.

Can I link my TNT account to a Smart/Sun account?

  • Yes, you can link accounts across all brands (SMART to SUN, SMART to TNT, TNT to SMART, SUN to TNT or within SMART mega brand variety).

ACCOUNT UNLINKING

How do I unlink an account?

  • Only leader account can unlink an account by texting: UNLINK <mobile number of Leader Account> <mobile number of Member Account to be unlinked> to 9800.

Example: UNLINK 0919XXXXXXX 0918XXXXXXX

Note: Member account should reply “YES” to proceed with the unlinking or “NO” to reject within 24hours.

What will happen to the points of the unlinked accounts?

  • Once unlinked, all rewards points will remain to the leader account.

REWARDS ALERTS

How do I stop receiving Rewards alerts from 9800?

  • You can opt out from receiving Rewards-related alerts by texting OFF to 9800.

I have opted out from receiving alerts, how do I receive Rewards alerts again?

  • You can opt in to receive Rewards-related alerts by texting ON to 9800.

REWARDS REDEMPTION

What items can I redeem using                my rewards points?

  • Redeemable items are available in the following channels:
    • via TNT Rewards website
    • via SMS: Redeem <item> to 9800.

How do I redeem rewards items?

  • You can redeem items by texting: REDEEM <item> to 9800.

How will I know the validity period of the item that I redeemed?

  • Validity period is different for each reward item. It depends upon the agreement of TNT with its partner merchants. Validity period is indicated in the SMS or Email confirmation of the rewards item redeemed.

What if I erased the SMS that contains the mobile code?

  • You can retrieve the SMS by sending REFETCH to 9800 for free. All unused mobile codes will be sent to you via SMS.

Can I redeem items even if I have not activated my Rewards account yet?

  • No, TNT subscribers should activate their TNT Rewards account before they can redeem rewards items.

PASA REWARDS

Can I transfer rewards items to other subscribers?

  • Yes, you can redeem lifestyle rewards items and transfer it to other subscribers of the same brand by texting: REDEEM <item keyword> <mobile number of recipient> to 9800.
  • REDEEM BC100 0918XXXXXXX

Can a linked member account transfer rewards items to a different account?

  • Yes, the parent account will receive a notification and should reply “YES” to allow the transfer or “NO” to reject within 24hours.

What items are NOT available for Pasa Rewards?

  • Items in the following categories are not available for Pasa Rewards transactions: Mobile Rewards, Raffle Promos, Charity Donations and Exclusive Deals.

Can I transfer rewards items even if I have not activated my Rewards account yet?

  • No, Prepaid subscribers should activate their TNT Rewards account before they can transfer rewards items.

PAY BILLS WITH POINTS

Can I use my points to make bills payment?

  • Yes, you can use your points to pay your SMART or PLDT Postpaid bills. You need to set a PIN first before you can make any bills payment transaction for the first time.

Note: Points credited as bills payment cannot be requested for reversal/deletion and are non-transferrable to another account.

How do I create a PIN?

  • To set a PIN text: PIN SET <4digit PIN> to 9800.

Example: PIN SET 0723 to 9800

How do I pay my bills using points?

  • Once PIN is created, you can start paying your postpaid bills by texting: PAY <SMART /PLDT> <ACCOUNT #> <AMOUNT> <PIN> to 9800.

Example: PAY PLDT 1234567890 1789 0723 to 9800.

 

Note: Please ensure that the account number entered is valid. Pay transaction is non-reversible upon successful credit to biller’s account.

How will I know if payment is successful?

  • The account holder will receive a payment confirmation within 48hours via SMS if it was successfully processed.

How do I reset my PIN?

  • To reset your PIN, text PIN RESET <old PIN> <new PIN> to 9800.

Example: PIN RESET 0723 7239 to 9800

Can a linked member account use points to make bills payment?

  • Yes, the parent account will receive a notification and should reply “YES” to allow the payment request or “NO” to reject within 24hours.

Can I pay my bills with points even if I have not activated my Rewards account yet?

  • No, TNT subscribers should activate their TNT Rewards account before they can use their points as bills payment.

REDEEM & DELIVER

Can rewards items be delivered to my address?

  • Yes, there are rewards items available for delivery to the subscriber’s address of record.

When can I expect the rewards items to be delivered?

  • Rewards items will be delivered to the subscribers address of record within 14 working days (within Metro Manila) or within 21 working days (outside Metro Manila).

Who is eligible to receive the item?

  • If  Rewards subscriber is unavailable during the delivery period, an authorized representative can receive the item on his/her behalf by presenting the following documents:
    • Signed Authorization Letter from the Rewards Subscriber
    • Proof of Identification of the Rewards Subscriber (with photocopy)
    • Proof of Identification of Authorized Representative (with photocopy)

Do I need to pay for the delivery fee?

  • No, delivery fee is free of charge.

Can I redeem items even if I have not activated my Rewards account yet?                         

  • No, Prepaid subscribers should activate their TNT Rewards account before they can redeem rewards items.

The redeemed item has a defect, what will I do?

  • TNT does not provide any warranty on the redeemed reward, except when reward is a product or service of TNT. The only warranties on the redeemed rewards are those provided by respective Partner Merchants, and may only be claimed to the respective Partner Merchants’ establishments.